Pennsylvania CIO Amaya Capellán says that government can improve the customer experience for residents.

In just over a year, the Monty 2.0 311 chatbot has handled more than 25,000 conversations with residents in Montgomery County ...

State and local governments must modernize legacy systems and cybersecurity to prepare for the next wave of AI ransomware — and they must do it now. In February, the Cybersecurity and Infrastructure ...

Ryan Petersen has worked in publishing for more than two decades, most of it spent creating award-winning content and strategy for CDW’s family of tech magazine brands. As editor-in-chief, he works ...

Calvin Hennick is a freelance journalist who specializes in business and technology writing. He is a contributor to the CDW family of technology magazines. In Cobb County, Ga., outside of Atlanta, ...

Today, state government IT teams perform procedures such as anomaly and threat detection at scale thanks to AI solutions, ...