If you run into an issue when catching a flight, it can be reassuring to have the time and the attention of both customer ...

Shipping giant CMA CGM and tech startup Mistral AI expect rapid productivity gains from a 100 million euro partnership ...

Best Fares Now is a trustworthy online travel agency that collaborates with Copa Airlines Customer Service to offer flight ...

The Social Security Administration’s reported plans to switch its technology systems on an accelerated timeline may put ...

This Tech Guide explores three of the most common consumer “headaches,” and how retailers can improve customer service.

1. Proactive Support: Address issues before they escalate. Follow up, check in and make customers feel cared for. 2. Surprise ...

Known for having the friendliest staff in fast food, Chick-fil-A still holds the crown — even with a 2% dip this year. The ...

Set SMART goals with your customers to get a sense of their objectives and make sure the goods or services you’re offering ...

At the ABC 360 Conference, Catherine Kuhlmann drove home a powerful truth: no one in EMS is exempt from the responsibility to ...

As retail and foodservice operators continue to feel the pinch of labor and supply chain issues, wholesalers step in to fill ...

The agency has already seen 7,000 job losses from dramatic cost-cutting efforts by Trump and Musk — even as they promise no ...

From a live Erica to an AI-driven Erica THE Bank of America (BOA) introduced Erica in 2018 as an AI-powered virtual assistant ...