Economic pressures often expose the weaknesses of fragmented technology systems. Cross-functional approaches with technology ...

Company Strengthens AI-driven Voice and Contact Center Capabilities Through Expanded AWS Partnership SAN FRANCISCO, May 20, 2025 /PRNewswire/ -- Zendesk, a pioneer in Agentic AI-powered customer ...

Personalization is one of the most evergreen customer engagement priorities—and challenges—we hear from brands. We were writing about personalization back in 2015, and 10 years ...

ReflexAI, the leader in AI-powered training simulations and quality assurance for human-centered contact centers, today announced the launch of ReflexAI Studio – a revolutionary new self-serve ...

New solution delivers instant product answers, buyer-first discovery, and after-hours lead generation, and is fully deployed in 24 hours  SAN FRANCISCO, May 20, 2025 /PRNewswire/ -- Docket, the AI ...

Available across multi-cloud and hybrid environments, Cloudera Data Visualization includes integrated AI visualization and natural language querying for enterprises to improve collaboration and ...