Pennsylvania CIO Amaya Capellán says that government can improve the customer experience for residents.

In just over a year, the Monty 2.0 311 chatbot has handled more than 25,000 conversations with residents in Montgomery County ...

About half of all states are using artificial intelligence for chatbots, according to a 2024 survey by the National ...

Today, state government IT teams perform procedures such as anomaly and threat detection at scale thanks to AI solutions, ...

Calvin Hennick is a freelance journalist who specializes in business and technology writing. He is a contributor to the CDW family of technology magazines. In Cobb County, Ga., outside of Atlanta, ...

Adam Stone writes on technology trends from Annapolis, Md., with a focus on government IT, military and first-responder technologies. Artificial intelligence has permeated dozens of government ...

State and local governments must modernize legacy systems and cybersecurity to prepare for the next wave of AI ransomware — and they must do it now. In February, the Cybersecurity and Infrastructure ...