Mumbai-based IT and BPO services firm Hexaware has opened a new delivery center in Chicago, aiming to strengthen its foothold in the U.S. Midwest. The company says the new office will allow it to ...

In January this year, a TaskUs agent in Indore, India, was caught on camera using her mobile phone to snap screenshots of her workstation. What followed was a storm. The BPO launched a full-blown ...

Italian digital and customer‑experience services vendor Almaviva has finalized a deal to acquire Brazilian technology firm TIVIT, significantly expanding its footprint across Latin America. With ...

As generative AI ignites innovation across all economic sectors, even small and medium enterprises (SMEs) are now establishing global capability centers (GCCs) abroad. Of the more than 1,600 GCCs in ...

Latin America saw a sharp decline in both financial wealth and the population of high-net-worth individuals (HNWIs) in 2024, hit hard by the escalating trade tensions between China and the United ...

Argentina’s Supreme Court has handed former President Cristina Fernández de Kirchner a lifetime ban from holding public ...

TP (formerly Teleperformance), the global BPO giant, has acquired Agents Only, an AI-enabled crowdsourcing platform.

In the first quarter of 2025, Colombia recorded an 8.3% rise in the number of microbusinesses compared to the same period ...