The Social Security Administration’s reported plans to switch its technology systems on an accelerated timeline may put ...

Best Fares Now is a reputable travel booking platform that partners with providers American Airlines Customer Service for ...

Fiserv CEO Frank Bisignano has the credentials to upgrade Social Security, but faces broad distrust because of DOGE's cuts.

President Donald Trump’s nominee to lead the troubled Social Security Administration told senators Tuesday that he would ...

The Pennsylvania Turnpike Commission has launched a new text messaging service. The free service, which the Pennsylvania ...

Sky has said 2,000 call centre jobs are at risk under plans to move more of its customer service online. The media and ...

It’s long been known that excellent customer service is critical for companies’ bottom lines, and the numbers continue to support that. Research from The Harvard Business Review found that customers ...

AI is helping to supercharge the connection between businesses and customers, but certain steps are necessary to optimize CSM solutions.

To be considered for further processing, each candidate will be required to obtain a minimum score in each test of the Online ...

Zomato layoffs spark concern as 600 employees are let go amid AI automation. Questions arise over fairness and clarity in the ...

Australia’s A$4.2 trillion supers system is facing increased scrutiny over mounting concerns about customer service. ASIC’s ...

The company says the planned job losses reflect declining call volumes as customers increasingly use digital technology to ...