Sheriff David Vincent says the new technology will give dispatchers more time to respond to emergency calls.

Calhoun County Consolidated Dispatch Authority has implemented a virtual assistant named Callie to handle non-emergency calls, allowing telecommunicators to focus on 911 emergencies. The new system, ...

Meta is testing the use of human call center workers, not its AI, to handle some calls placed through its Muse AI app.

OpenAI is testing a new always-on assistant called "o", and references to the unannounced feature briefly showed up on the ...

No?) In recent months, though — somewhat obscured by the industry’s freak-out over AI safety and frontier-model progress — ...

According to Sheriff David Vincent, the "Prepared" AI assistant will answer calls to the non-emergency line, but dispatchers ...