Pennsylvania CIO Amaya Capellán says that government can improve the customer experience for residents.

In just over a year, the Monty 2.0 311 chatbot has handled more than 25,000 conversations with residents in Montgomery County ...

About half of all states are using artificial intelligence for chatbots, according to a 2024 survey by the National ...

Today, state government IT teams perform procedures such as anomaly and threat detection at scale thanks to AI solutions, ...

From creating baseline language for RFPs to analyzing vendor performance and more, artificial intelligence is poised to ...

AI models can be targeted. Adversaries may exploit model blind spots through adversarial inputs (subtly altered data that ...

State and local governments must modernize legacy systems and cybersecurity to prepare for the next wave of AI ransomware — ...

Powered by AI, on-premises IDP solutions, as well as cloud-based tools such as Google’s Document AI, help make sense of ...

Cobb County launched its real-time crime center in 2022 with the aim of improving investigative capabilities and officer ...

Wylie Wong is a freelance journalist who specializes in business, technology and sports. He is a regular contributor to the CDW family of technology magazines. Cybersecurity is paramount at airports.

Social engineering attacks are on the rise. This means state and local agencies should invest in user awareness training, and endpoint detection and response tools, then focus on securing identities ...

Chris Hayhurst is a contributor to the CDW family of technology magazines. “It’s going to be a busy year,” says Allen Mehta, CIO for the Philadelphia Department of Aviation, which owns and operates ...