Chick-fil-A wins on order accuracy, experience at the drive-thru

QSR speed of service improved slightly, but mobile orders, app payments and customizations have created more complex ...
Restaurant News Resource

Dutch Bros and Chick-fil-A Lead in Customer Satisfaction in Drive-Thru Study

Intouch Insight's 25th Annual Drive-Thru Study highlights performance metrics of 13 major quick-service restaurant brands, ...
ABC7

Burger King, Popeyes drive-thrus getting a makeover for the coronavirus age

Burger King, Popeyes and Tim Hortons are getting new drive-thrus to boost sales in the coronavirus age. Restaurant Brands International, which owns the three brands, said Tuesday that it is planning ...

Dutch Bros and Chick-fil-A Lead in Satisfaction, Taco Bell Dominates Speed, and Raising Cane's Excels in Food Quality in Intouch Insight's 25th Annual Drive-Thru St…

Intouch Insight, a leader in customer experience solutions, today announced the release of its 25th Annual Drive-Thru Study, ...
Southern Living on MSN

This Southern Chicken Chain Just Beat Out Every Other Drive-Thru For Quality

Louisiana-based Raising Cane's got a perfect score for quality in Intouch Insight’s 25th Annual Drive-Thru Study.
QSR magazine

The 2025 QSR® Drive-Thru Report

Are fewer restaurant goers visiting the drive-thru? From January 2024 through June 2025, there have been consistent gains in ...