Sheriff David Vincent says the new technology will give dispatchers more time to respond to emergency calls.

Calhoun County Consolidated Dispatch Authority has implemented a virtual assistant named Callie to handle non-emergency calls, allowing telecommunicators to focus on 911 emergencies. The new system, ...

Add Yahoo as a preferred source to see more of our stories on Google. Starting July 1, callers to El Cajon's non-emergency police line will interact with an AI assistant named Ava instead of a human ...

Meta is testing the use of human call center workers, not its AI, to handle some calls placed through its Muse AI app.

According to Sheriff David Vincent, the "Prepared" AI assistant will answer calls to the non-emergency line, but dispatchers ...