It’s long been known that excellent customer service is critical for companies’ bottom lines, and the numbers continue to support that. Research from The Harvard Business Review found that customers ...

The chargeback process was originally designed over 50 years ago to protect consumers, but as e-commerce merchants will tell ...

AI is helping to supercharge the connection between businesses and customers, but certain steps are necessary to optimize CSM solutions.

The Pennsylvania Turnpike Commission has launched a new text messaging service. The free service, which the Pennsylvania ...

Those businesses respond and ask you to direct message them so they can help. But now scammers are taking advantage, creating ...