The chargeback process was originally designed over 50 years ago to protect consumers, but as e-commerce merchants will tell ...

Some beneficiaries will now have to confirm their identities in-person to claim Social Security. SSA staff say it's bad news ...

Zendesk’s new Resolution Platform puts customer-centric outcomes first with AI agents, real-time insights, and a smarter ...

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Customer satisfaction with Cadillac dealer service puts the brand in third place in the premium segment, with SUV and ...

The company says the planned job losses reflect declining call volumes as customers increasingly use digital technology to ...

Automation speeds up processes, but human interaction remains vital in customer service. Here’s how to balance both for ...

Here are 10 ways AI is reshaping customer service and how businesses can overcome the challenges of AI adoption.